Returns & Exchanges

Returns & Exchanges

Rethinking Returns

At Mia Fratino, we encourage thoughtful purchases and a considered approach to returns. Sending garments back and forth carries both a financial and environmental cost. Our knitwear and cashmere team is here to help you find the right style and fit before you order.

Please note: Refunds and exchanges are processed on Fridays.

Archive purchases

PLEASE NOTE: ALL ARCHIVE PURCHASES ARE FINAL FOR CHANGE OF MIND.

We do not offer refunds, exchanges or store credit for change of mind on archive purchases. This includes purchases made using an archive promotional code.

The standard change-of-mind returns and exchange options below do not apply to archive purchases. If your order contains both archive and other items, these restrictions apply only to the archive items.

Product imagery & colour

We take care to photograph and present our styles as accurately as possible. However, individual screens, devices and display settings may show colours differently. Product imagery should be used as a guide to colour.

Your consumer rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law, including any entitlement to a refund, repair or replacement where applicable for faulty, incorrect or misdescribed items. The change-of-mind time limits, condition requirements and exclusions below do not limit these rights.

Here to help

If something isn’t right with your order, please contact hello@miafratino.com with your order number and details before returning your item. Our team will be happy to assist.

For archive event details, please see our Promotion Terms & Conditions.

Standard returns & exchanges

The following conditions apply to eligible change-of-mind returns for non-archive purchases made at www.miafratino.com.

  • Items must be returned within 14 working days of delivery for Australian customers, or 28 days of delivery for international customers.
  • Gift vouchers and Gift Boxes are not eligible for change-of-mind refunds.
  • Items must be unused and in a re-saleable condition, with original tags attached. We may refuse change-of-mind returns of worn items.
  • Please complete the Returns & Exchange Form enclosed with your order. If you need another copy, download the form here.
  • Please use tracked postage and retain proof of postage. We cannot take responsibility for change-of-mind return parcels that do not reach us.
  • For eligible Australian orders over $300, we cover replacement postage for one change-of-mind exchange, excluding the Last Chance to Buy collection. Further change-of-mind exchanges incur replacement postage charges. International change-of-mind exchanges incur replacement postage charges via Australia Post. A limit of five change-of-mind returns per customer applies.

Promotional purchases

For non-archive promotional purchases, including Last Chance to Buy items and Gift Boxes, we do not offer change-of-mind refunds. Exchanges are permitted unless the item was identified as final at the time of purchase. Items identified as final sale cannot be refunded or exchanged for change of mind. Archive purchases follow the separate archive conditions above.

Faulty, incorrect or damaged items

If your item is faulty, incorrect or damaged, please contact us with your order number and details. We will refund the product value, original postage and return postage costs for faulty, incorrect or damaged products. Your rights under Australian Consumer Law remain unaffected.

Processing your return

We will email you when your returned parcel arrives and advise when your refund will be processed or your replacement dispatched. Refunds and exchanges are processed on Fridays. Please allow up to 10 days after your return arrives at our warehouse for an eligible refund to be processed and received.

Submit a return request

For an eligible return, click Account in our main menu or request a return here.

  1. Enter your email address and click Continue.
  2. Find the email from our store and copy the six-digit verification code.
  3. Return to the online store and enter the code.
  4. Select the order and click Request return.
  5. Select the item or items, choose a return reason and add a note.
  6. Click Request return to submit.

Please also email hello@miafratino.com to let our team know.

Return postal address

Customer Service
MIA FRATINO Ltd
25-26 Altair Place
Jamisontown NSW 2750
Australia

We may refuse change-of-mind returns that do not meet the applicable conditions. This does not affect your rights under Australian Consumer Law.