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Returns & Exchanges

OUR HASSLE FREE RETURNS POLICY

 

We want our customers to have a great shopping experience on our website, so we offer a hassle-free returns to make sure that you are 100% satisfied with your order.

If for any reason you are not happy with your purchase, we offer a No Quibble Exchange and Returns Promise

We will exchange any item within 14 days of despatch and send you a replacement. In the rare event that you purchase an item(s) which you are not satisfied with and do not wish to exchange, we will be happy to make a refund. If you have lost or misplaced your Returns & Exchange form, do not worry you can download and print another here.

 

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EXCHANGE & RETURNS

 

If you wish to return/exchange an item(s) purchased online at www.miafratino.com please follow the following steps:

  • Item(s) must be returned within 14 working days of receiving your order for Australian customers. (28 days for international customers.)
  • Gift vouchers are not eligible for a refund.
  • All items must be returned in an unused and re-saleable condition with original tags attached. We reserve the right to refuse item(s) if they have been worn.
  • If the product(s) you return are faulty, incorrect or damaged, we will refund you the cost of your return postage, your original postage and product(s) value.
  • Please complete the Returns & Exchange Form enclosed with your order, as this will help speed up the refund process. Any comments regarding the reason for return are greatly appreciated.
  • We recommend you obtain a proof of postage from your post office by using Australia Post Express Satchel (or similar tracked satchel for OS purchases) as we cannot be held responsible for returned item(s) that do not reach us.
  • Refunds will be processed and received within 10 days of item(s) arriving at our warehouse.
  • If you returned an unwanted item(s) (i.e. undesirable size/colour) or damaged item(s), as soon as the original item(s) arrive at our warehouse, the exchange item will be sent out to you within 3 working days. 
  • For change of mind items - replacement postage is covered within Australia and allow for one change of mind. Further change of mind will be charged return postage. All international change of mind will be charged return shipping cost (via Australia Post).  
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Mia Fratino Luxury Cashmere Guarantee-

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Please email notification to: hello@miafratino.com

Return Postal Address:  

Customer Service
MIA FRATINO Ltd
25-26 Altair Place
Jamisontown, 2750
NSW, AUSTRALIA
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We will contact you via email to let you know when we have received your returned parcel and advise when either the refund will be processed or the new item will be dispatched.  MIA FRATINO Cashmere reserves the right to refuse any exchange/returns  if any of the above conditions are not adhered to.